Simply ship the item(s) back to our warehouse (address below) with a brief note requesting an exchange or refund. Please note the following guidelines:
1. Return items unused and in the original packaging. Refunds can only be issued for items in resalable condition.
2. Return items within 30 days.
3. Pack returns carefully as refunds can only be issued for items arriving undamaged.
4. For returns, a full refund, minus shipping charges, will be issued. (Some exceptions, see #6)
5. For exchanges, you are responsible for shipping the original items back to us. We will pay the shipping to send you your replacements items.
6. Returns over $200 or custom orders will be subject to a 20% restocking fee.
Damaged or Defective Items
Your order is guaranteed to arrive in perfect condition. Please contact us immediately if your purchase arrives damaged or if any item is defective. We will offer either a replacement or refund.
Send returns/exchanges to:
905 Decatur Ave N
Golden Valley, MN 55427
At Ella Umbrella we don't want wet weather to put a damper on your day! With our rain umbrellas an unexpected rain shower doesn't need to be an unpleasant event. Ella Umbrella is the largest rain umbrella specialty store in the US with over 250 rain umbrellas from top companies such as Fulton, Happysweeds, Blunt, Gustbuster, London Fog and Totes. In addition to the best brands, we are constantly working to provide you the best selection in a variety of styles including bubble umbrellas, stick, collapsible, golf, mini and UV umbrellas. Our expansive collection of top-quality rain umbrellas is sure to deliver you safe and dry to your destination. With over 20,000 happy customers we're sure we can provide you a rain umbrella that will last a long time and protect you from the next rain shower.