Simply ship the item(s) back to our warehouse (address below) with a brief note requesting an exchange or refund. Please note the following guidelines:
1. Return items unused and in the original packaging. Refunds can only be issued for items in resalable condition.
2. Return items within 30 days.
3. Pack returns carefully as refunds can only be issued for items arriving undamaged.
4. For returns, a full refund, minus shipping charges, will be issued. (Some exceptions, see #6)
5. For exchanges, you are responsible for shipping the original items back to us. We will pay the shipping to send you your replacements items.
6. Returns over $200 or custom orders will be subject to a 20% restocking fee.
Damaged or Defective Items
Your order is guaranteed to arrive in perfect condition. Please contact us immediately if your purchase arrives damaged or if any item is defective. We will offer either a replacement or refund.
Send returns/exchanges to:
160 Glenwood Ave
Minneapolis, MN 55405-1610
At Ella Umbrella we know that wet weather can put a damper in your day but with one of our rain umbrellas overhead, an unexpected rain shower can turn into a pleasant event. Your one-stop shop, Ella Umbrella carries over 200 different styles of rain umbrellas from the top companies such as Senz, Blunt, London Fog, Totes, Samsonite, Marimekko and Fulton. In addition to carrying the best brands, we've worked hard to amass a variety of styles including fashion, golf, collapsible, stick and miniature rain umbrellas. Offering complete wet weather protection, our expansive collection of high-performance rain umbrellas will deliver you safe and dry to any destination. Ella Umbrella is one of the largest rain umbrella retailers in the United States (US) with quick shipment options that will get you your favorite umbrella just in time.